Refund Policy

1. Our 7-Day Money-Back Guarantee

If you are not satisfied with MediaLen.tv for any reason, you may request a full refund within 7 days of your original purchase date. This guarantee applies once per customer, per initial subscription purchase.

2. Eligibility for Refunds

To be eligible for a refund under this policy:

• The refund request must be made within 7 days of the original purchase date.
• The request must be for a first-time subscription purchase on the account.
• The account must not have violated our Terms of Service.

3. How to Request a Refund

To request a refund, contact our support team with your account email and order date:

• Email hello@medialen.tv
• Or use the Contact page and select “Billing & payments” as the subject

4. Processing Time

Approved refunds are typically processed within 5–10 business days, though the exact timing may depend on your payment provider or bank.

5. Renewals and Non-Refundable Periods

The 7-day money-back guarantee applies to your initial purchase only. Subscriptions do not renew automatically, so there are no recurring charges to cancel — once a renewal purchase is made, it is generally non-refundable, except where required by applicable law.

6. Exceptions

We reserve the right to decline a refund request in cases of suspected abuse of this policy, fraud, or violation of our Terms of Service.

7. Contact Us

Questions about this Refund Policy can be sent to hello@medialen.tv.